Frequently Asked Questions

Q: How long will my parcel take to be delivered to me within New Zealand?
A: Shipping within New Zealand usually takes between 3-5 business days in all main centres. However, the courier network is currently under heavy pressure due to COVID-19, so delays may affect this delivery window.

Q: How long will my parcel take to be delivered to me in Australia?
A: Shipping to Australia has been suspended during COVID-19. For your nearest stockist, please check here.

Q: I am not in New Zealand or Australia can I order your cookies from your online shop?
A: We currently only ship to New Zealand and Australia, please check here where you can find our cookies in your area.

Q: How long will it take before I get the dispatch email from Justine's Cookies?
A: All Limited Edition Flavours will be dispatched between 5-8 business days. All other online orders are dispatched between 3-5 business days.