If you’re having issues during checkout, please ensure all payment and shipping details are correct. Clear your browser cache or try using a different device or browser. If the issue persists, contact us at customersupport@justinescookies.com and we’ll be happy to assist you.

We accept major credit cards, including Visa and Mastercard. For your convenience, we also offer Afterpay and Bank Transfer.

Shipping within New Zealand usually takes between 3-5 business days in all main centres.

Shipping to Australia typically takes between 6-10 days after dispatch in all main centres.

We currently only ship to New Zealand and Australia, however we have stockists in many countries. to find a stockist near you, check out our Stockists page.

Alternatively, contact customersupport@justinescookies.com for custom freight quotes for other countries

We aim to dispatch all online orders between 1-5 business days.

Absolutely! Simply place your order online as usual and select "Pickup in store" as the delivery option during checkout. Once your order is ready for collection, our team will get in touch with you to arrange pickup directly from our Wellington factory.

Yes, all our cookies (excluding the Vegan Toffee Crunch Protein Cookie) are 100% wheat & gluten free, and coeliac friendly made using almond meal instead of traditional flour.

Yes, Justine's Cookies are FIANZ Halal Certified.

Yes! Our core range of Protein Cookies and Keto Crunch Cookies are made to support low-carb lifestyles, with no added sugar and between just 1-3g net carbs per cookie.

Our Protein Cookies contain calcium caseinate, a dairy-based protein. For dairy-free options, try our Keto Crunch Cookies (excl white choc).

Most of our Keto Crunch Cookie range (excluding white choc) are dairy free, egg free & vegan friendly.

No. We use natural sweeteners and never add refined sugar to our recipes.

We use erythritol, a natural sugar alcohol that doesn’t spike blood sugar. It’s keto and diabetic friendly.

All Justine's Products are all produced with love and care from our Wellington NZ factory.

Our cookies are designed to complement a balanced diet, think of them as a satisfying snack, not a full meal. However, with up to 17g protein and high fibre, many customers find them great as an on-the-go hunger fix.

Yes, our cookies are a great lunchbox-friendly snack. They’re made with no added sugar, and are high in protein and fibre making them perfect for busy families.

Net carbs = Total Carbs – Fibre – Sugar Alcohols (like Erythritol). We display net carbs on our product packaging and website to support low-carb and keto lifestyles.

Yes, however, always check with your healthcare provider, especially if you’re following a specific diet (like keto or low carb) during pregnancy.

Store in a cool, dry place away from sunlight.

Amazing! Please fill out a form on our contact page, or email us directly at customersupport@justinescookies.com

Yes, our boxes are fully recyclable, and our pouches and cookie films are soft plastic recyclable. We’re also working toward even more sustainable solutions.