Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All claims for loss must be lodged within 14 days of despatch.
Notification of damage must be sent to us to send to our courier company within 24 hours of delivery, and a Claim Application form must be lodged to the Claims Department within 7 days of the delivery date.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For any orders that are signed as received in good condition we are unable to refund or replace. Please check goods before signing as received in good condition
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
We only provide refunds on items if they are defective or damaged. We do not refund if it is a change of mind. Please contact us at firstname.lastname@example.org to inform us of your desire for a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.